Send an email through our contact page or call our office at (800) 247-4501. Live support is available Monday through Friday, from 8:30 am to 12:30 pm and 1:30 pm to 5:30 pm, U.S. Eastern Time. Be aware that our office does close for most of the major U.S. holidays.
Contact Us to see if one of our support representatives can help you troubleshoot the problem. If a solution can not be easily found, then we will instruct you on the next best course of action, which may include sending the product to our office for evaluation and/or service. If your product is still under warranty, then there will be no charge for service. Be sure to register your product for warranty if you have not done so already. Requests for warranty service may be made from your warranty account.
Yes! All products are covered by a two-year limited warranty. Select products are covered by a ten-year limited warranty. Your product’s manual will tell you which warranty term applies. Registration is required in order to obtain warranty service. Please see our Product Warranty page for more details.
The current products covered by our 10-year warranty are SGM-250, SGM-250P, SGM-250CX, SGM-250MX, SGM-3500, SGM-3500L, SMX-30 and SMX-15. Please see our Product Warranty page for more details.
The Azden Store will accept for refund merchandise purchased at the Azden Store, within 14 days of delivery if such merchandise is either (i) defective, or (ii) unused and unopened, subject to the exceptions, time periods and requirements indicated in our detailed Return Policy for full details.
We cannot accept returns or give refunds for orders placed with our dealers. Please contact the dealer for customer support.
We can but our order processing system is not optimized for time sensitive shipments. If you need your order delivered by a certain time, the best thing to do is call us. We’ll do our best to accommodate you.
Right now our website does not offer shipping options for other countries. Please see our list of Worldwide Distributors on our Find a Dealer page.
No. If your system came with only one transmitter, then it’s a single channel system. Our single channel receivers can only accept signal from one transmitter at a time. The ability to run two wireless transmitters simultaneously requires the use of a specialized, dual-channel receiver.
Azden’s current wireless microphone models are primarily designed for use with digital cameras and mobile devices for the purpose of capturing audio for video. While it is possible to connect an Azden wireless microphone to a loudspeaker system, it usually requires a few extra accessories while lacking features needed for on-stage applications. For that reason, you’re probably better off looking at other brands of wireless microphones if your application is live sound reinforcement.
Yes, with a few exceptions. All of our shotgun microphones, video microphones, lavalier microphones and audio mixers are entirely made in Japan and largely assembled by hand. There are a few wireless microphone components that are made in Taiwan by a partnering factory, but still carefully designed by Azden engineers.