Service & Repairs

Repairs and warranty service are available by sending product to Azden’s USA office or to the designated Azden distributor of your home country. Please see the Find A Dealer page for a list of distributors for South America, Europe, and Africa. If a distributor is not designated for your country, then you must send your product to Azden’s USA office for service. If you are located in Asia or Oceania, please contact Azden Japan regarding service and repairs.

If your product is under warranty, please go to the Product Warranty page for information.

Before requesting service for your Azden product, we do recommend that you contact Azden Support to try to troubleshoot your problem first.

If you are specifically in need of a battery replacement for the PRO-XD or PRO-XR wireless system, please go to this page.

Procedure for Products Outside of Warranty (USA Only)

Whether the warranty time period has expired or the problem is due to something other than manufacturer’s defect, you may still send your product in for repairs for a fee. Repair fees vary and depend on the nature of the problem and the parts required to fix it. An estimate can be given before repairs are performed. Turn-around time is generally about 6 weeks from the day of receipt of the repair items.

Check to make sure your product is not on the UNREPAIRABLE LIST
Fill out the Repair Order Form below and click submit
A copy of your form’s data will be sent to Azden and the email you provide
Print out the email containing the Repair Order Form data
Package your repair items and include the printed form
Ship your package to the following address. You may use any carrier you wish but we do recommend a service with tracking.
Kenko Tokina USA, Inc.
Attn: Azden Repairs
7642 Woodwind Dr
Huntington Beach, CA 92647
You will receive an email within 2-3 business days of receipt of your items. If you do not, please contact our office at (714) 849-5700.

Repair Order Form

Do not use for warranty service. Please review the list of unrepairable product before completing form.

This field is hidden when viewing the form
Date
MM slash DD slash YYYY
Name*
First Last
Company
Phone*
Email*
Return Shipping Address*
Street Address Address Line 2 City State ZIP Code
Units in Need of Repair*
Model Serial Number
Problems*
Describe the problems to be investigated or parts to be repaired in detail
Estimate*
Provide Estimate Before Performing Repairs?
- Yes
- No
Terms and Conditions*
The cost of shipping an Azden product to and from Azden’s offices are the responsibility of the customer. The cost of return shipping will be included in the final repair fee unless the customer specifies a UPS account to be used or sends a pre-paid label. Azden is not responsible for loss or damage that occurs to items in transit. It is the responsibility of the customer to notify Azden if they wish to insure the return shipment over $100. Azden is not responsible for the return of accessory items such as batteries, carrying cases, original packaging, or any other non-Azden products. Turn-around time for repairs is typically 6 weeks, but may be as long as 10 weeks in some instances. Azden makes no guarantees regarding the time it takes to return your repair items and shall not be held responsible for any damages incurred by the customer due to their lack of access to their equipment. I understand that payment will be required before my items will be returned to me. Any products sent for repair that are on the Unrepairable List will be sent back to the customer at their expense.
I agree
CAPTCHA

Model	Serial Number